Service Agreement

Specific scope, deliverables, and timelines are set out in mutually executed Statements of Work (SOWs) that reference this agreement.

Fees are detailed in each SOW. Invoices are net 15 days unless otherwise agreed. Late payments accrue interest at 1.5% per month.

Our standard SLA targets 99.9% monthly uptime for hosted services and a one-business-day first-response time for support tickets.

Deliverables are deemed accepted ten business days after delivery unless rejected in writing with specific reasons. Changes require mutual written approval.

Each party indemnifies the other for third-party claims arising from breach of confidentiality, intellectual property infringement, or gross negligence.

Neither party is liable for delays caused by events beyond reasonable control, including natural disasters, war, terrorism, or government action.

This agreement, together with executed SOWs, constitutes the entire agreement and supersedes all prior understandings.